Terms of Use
Last updated: October 30, 2026
These terms govern the use of MyVM, a service of VM Services (Panama). By signing up for, installing or using MyVM you accept them on behalf of your company ("you" or "the customer"). If you signed a contract or quote with us, that document prevails over these terms wherever they differ.
The service
MyVM has two parts: the app installed on your vending machine’s screen (licensed per machine) and, if you subscribe, the cloud: web portal, phone app, reports, alerts and remote commands.
The app talks to the machine’s controller, which belongs to its manufacturer. MyVM does not make, sell or repair machines or controllers.
Accounts and users
Your company’s administrator creates and manages its users and their permissions. New users get a temporary password they must change when they first sign in.
Each user must keep their password safe. You are responsible for everything done with your company’s accounts and for removing anyone who no longer works with you.
App license
The license costs $250 per machine, paid once, with or without the cloud. It gives you a non-exclusive right to use the app on one machine and its controller, as long as you follow these terms.
The license is tied to the equipment it is activated on (the machine and its controller). It cannot be transferred to another machine, another company or a buyer of the machine without our written permission.
Without a valid license, the app may run only in demo mode or with limited features.
Reinstalling and replacing equipment
If you need to reinstall the app or replace the tablet on the same machine, we will help you reactivate the license at no cost; write to soporte@myvm.app. Replacing the controller or moving the license to another machine requires our permission and may carry a fee.
Before reinstalling or replacing the tablet, make sure pending sales have synced: anything not yet uploaded may be lost.
Intellectual property
MyVM software is licensed, not sold. The app, the portal, the code, the design and the documentation belong to Art Studio and are protected by copyright law. The MyVM and VM Services trademarks and logos belong to Art Studio.
You may not copy, decompile, reverse engineer, extract the installer (APK) or the code, modify, sublicense, rent, resell or create derivative works of the software, or help others do so, except as the law expressly allows.
If you send us ideas or feedback to improve MyVM, we may use them freely, with no obligation to pay or credit you.
You keep the rights to what you upload (product photos, ads, data) and authorize us to use it only to provide the service. You must have the right to use that content.
The cloud
The cloud is optional and costs $25 per machine per month. It includes the portal, the phone app, reports, alerts and remote commands. It is paid monthly or yearly in advance and renews for the same period until you cancel.
You can cancel at any time by writing to facturacion@myvm.app; it stays active until the end of the paid period and the unused part is not refunded.
Prices and payments
Prices are in US dollars and exclude ITBMS (Panama’s sales tax) and other taxes, which are added to the invoice. Installation, technical visits and equipment changes are quoted separately unless your quote says otherwise.
We may change cloud prices with at least 30 days’ notice; the change applies from your next renewal. The price of a license already paid does not change.
Questions about invoices and payments: facturacion@myvm.app.
Refunds
The license is non-refundable once the app is installed and activated on your machine, except as required by law or your contract. If we cannot install it because your controller is not compatible, we refund what you paid for that license.
Late payment, suspension and reactivation
If the cloud is not paid on time, after notifying you we suspend only the remote features: portal, staff app, alerts and remote commands. The machine keeps selling under its license and storing its sales.
Once you are up to date we reactivate the cloud and the stored sales sync. If payment is more than 90 days late we may end the cloud service and apply the termination section to that data.
Yappy payments
Yappy payments use your own Yappy Comercial account: the money goes straight to your bank, we never receive it and we charge no fee per sale. Your relationship with Banco General, its terms, its fees and Yappy’s availability are the responsibility of you and Banco General.
Your Yappy credentials are stored on the machine’s tablet or in your account. You must protect them: if they leak from your tablet, through your staff or through access you granted, you are responsible. If you suspect a leak, change them in Yappy right away and let us know.
Your machine and your operation
These are yours and under your care: the machine, its controller, the tablet or screen, the internet connection, the power supply, the location where the machine stands and its permits.
MyVM works with the compatible controllers we confirm before installation. If you connect a different or modified controller, we do not guarantee it will work.
The machine’s cash, its collection and its safekeeping are your responsibility. MyVM records what the controller reports, but it is not a cash-count system and is not liable for shortages.
You are also responsible for how your employees and contractors use the machine, the app and the accounts.
Your products
You choose, and are responsible for, the products you sell: their legality, expiry, condition, health registration, labeling, prices, taxes and any permits required by the authorities.
The relationship with people who buy at your machine is yours. You handle refunds, complaints and returns to your buyers.
Settings and remote commands
Prices, lanes, inventory, combos, controller technical settings and remote commands (such as forced dispense, lane test or redelivery of undelivered units) are set and sent by your staff, under your responsibility.
A remote command can run motors and hand out product without charging. Before sending one, make sure the machine and its surroundings are safe. MyVM is not liable for the effects of a setting or command made by your staff.
Hardware and manufacturer faults
Jams, failed dispenses, faulty readings from sensors or from the bill and coin acceptors, and damage to the machine or products caused by the controller, the manufacturer, the power supply or the network are not MyVM’s responsibility.
MyVM reports the faults the controller signals and helps you diagnose them, but it does not repair equipment. Report software faults to soporte@myvm.app.
Acceptable use
You may not use MyVM to sell illegal products or products without the required permits, upload unlawful or offensive content, try to access other companies’ data, bypass the license, tamper with the service or use it in a way that affects other customers.
Your data
Your business data is yours. You are responsible for how it is handled towards your employees, buyers and authorities; MyVM processes it on your behalf, under our Privacy Policy.
Each company sees only its own data. We recommend downloading your reports regularly: although we take care of your data, backing up your information is also your responsibility.
Support and support mode
Technical support is provided through soporte@myvm.app and WhatsApp during Panama business hours. To help you, our team may enter your account in support mode; it does so only to resolve your case or comply with the law, and every access is logged.
Availability
Cash sales do not depend on the internet. We do our best to keep the cloud and Yappy available at all times, but they may be interrupted by maintenance or by third-party failures (internet, Yappy, cloud providers). We do not guarantee uninterrupted or error-free service.
We may update the app and the cloud to improve them or for security. If a change removes an important cloud feature you pay for, we will tell you in advance.
Limitation of liability
MyVM is provided as is and as available. To the extent permitted by law, we are not liable for lost sales, lost profits, data loss, loss or shortage of cash or product, or indirect or consequential damages.
Our total liability for any claim is limited to what you paid us in the 12 months before the event that gave rise to it.
Nothing in these terms limits rights the law grants you that cannot be waived, or our liability for fraud or gross negligence.
Indemnification
You will defend and indemnify VM Services and its team against claims, fines or costs (including reasonable attorneys’ fees) from your buyers, authorities or other third parties arising from your operation, your products, the content you upload, your staff’s use or a breach of these terms.
Term and termination
The license lasts as long as you follow these terms. We may suspend or end it if it was not paid, if you breach the intellectual property or acceptable use sections, or for another serious breach you do not fix within 15 days of our notice.
On termination you must stop using the software. Within the following 30 days you can ask for an export of your data; after that we delete it under the Privacy Policy.
Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, such as power or internet outages, failures of cloud or payment providers, natural disasters, unrest or decisions by authorities.
Changes to these terms
If we change them, we will let you know in the portal or through the contact details you gave us, at least 15 days in advance for important changes. Continuing to use MyVM after that date means you accept the new version.
General provisions
These terms, the Privacy Policy and your signed contract or quote (if any) make up the entire agreement between your company and us; if they conflict, the signed contract or quote prevails.
You may not assign this agreement without our written permission; we may assign it, with notice, to a company that continues the service. If a clause is found invalid, the rest remains in force. Not exercising a right does not mean waiving it.
Governing law and jurisdiction
These terms are governed by the laws of the Republic of Panama. Any dispute will be settled before the courts of Panama City, after the parties try to resolve it in good faith.
Contact
Sign-up and licenses: ventas@myvm.app. Technical support and faults: soporte@myvm.app. Payments, invoices and cloud cancellation: facturacion@myvm.app. Privacy: privacidad@myvm.app.